Player determined breaks
We give players the opportunity to do this on many levels. Everything from being able to take a break or exclude themselves from individual games to entire categories of games or all games. These alternatives are designed to ensure that there are low threshold options for those who want a break. This makes it possible, for example, to take a break/exclude yourself from KongKasino, but still allow yourself to deliver a lottery play slip.
Break from what you want
Being able to take a break from individual games or categories is an advantage that corresponding solutions in Sweden (Spelpaus) and Denmark (Rofus) do not have.
The breaks players can choose between vary in length from one day to one week, 30 days or 180 days. Players can also lock themselves out completely.
Break or exclusion
An exclusion is permanent, while a break is automatically cancelled when the period selected ends.
The table below shows how many new breaks or exclusions were selected by players in 2019. The breaks and exclusions cover everything from one game to all games.
Table 1. No. of breaks and exclusions in 2019
|Type of break||No. of breaks and exclusions||No. of unique players|
|Rounded to the nearest 1,000|
|Exclusions||8 000||5 000|
|180-day break||36 000||11 000|
|30-day break||25 000||8 000|
|7-day break||21 000||5 000|
|1-day break||72 000||29 000|
The above table shows that 44,000 exclusions and long breaks of 180 days were implemented in 2019. In other words, it shows that the company’s break feature was actively used by many players and helps them to maintain control over their gaming.